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| Q1. |
What is Integrated Transport Information System (ITIS)? |
| A1. |
Integrated Transport Information System (ITIS) is a comprehensive traffic information system developed for City Hall Kuala Lumpur (CHKL) to monitor traffic flow and analyse the data on road conditions in the Klang Valley to provide useful traffic information to road users. |
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| Q2. |
How does ITIS work? |
| A2. |
ITIS integrates the present transport network as well as offers a communication interface for sprawling road systems in the Klang Valley through its two core support systems namely the Advanced Traffic Management System (ATMS) and the Advanced Traveller Information System (ATIS), which are located in the Transport Management Centre (TMC). |
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| Q3. |
What is Advanced Traffic Management System (ATMS)? |
| A3. |
Advanced Traffic Management System (ATMS) provides CHKL traffic operators with an integrated interface and data link with traffic control surveillance system to monitor traffic network including incident locations, traffic volumes, congestion levels and Closed Circuit Television (CCTV) surveillance. |
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| Q4. |
What is Advanced Traveller Information System (ATIS)? |
| A4. |
Advanced Traveller Information System (ATIS) is a data integration system that is integrated with ATMS to deliver accurate, reliable, and timely information to road users - as and when made available. |
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| Q5. |
What is the area covered? |
| A5. |
Geographically, all main roads in the KL Federal Territory. Specifically, the scope calls for the monitoring of 45 main road corridors within the Klang Valley. This includes the Inner Ring Road (Jalan Raja Chulan), the Middle Ring Road 1 (Jalan Tun Razak), the Middle Ring Road 2, and major radials such as Federal Highway Route 2, Jalan Ampang, Jalan Sentul, KL-Seremban expressway etc. In total, there will be over 200kms of roads which will be monitored. |
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| Q6. |
Does ITIS cover all the highways ? |
| A6. |
We do not generally overlap with existing toll highway
concessionaires which undertake their own traffic control and surveillance
systems. Our focus is on State, Federal and Local Authority Roads generally
within the KL FT area. |
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| Q7. |
What is Transport Management Centre (TMC)? |
| A7. |
Transport Management Centre (TMC) serves as the hub for the entire ITIS systems by receiving, processing and disseminating data all around the clock. A research and development centre, this mission critical centre enables information about transportation network to be collected, processed and integrated with other control data centres to produce useful information which will then be used by CHKL to monitor the road network operations as well as initiate strategies to improve it. |
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| Q8. |
How will ITIS benefit me? |
| A8. |
ITIS delivers accurate and most current traffic information to help you plan your travel around Klang Valley. You can check out ITIS traffic information via the ITIS portal and your mobile phone in the near future. |
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| Q9. |
Is ITIS system compatible with ITS system from other makers? |
| A9. |
We deal primarily with traffic information and therefore our back-end
focus is to integrate different sources of information such as from highway
concessionaires, rail operators, bus operators etc with our own own primary
network of data sensors (CCTV, automatic incident detection systems). In
other words, although, we have our own front-end primary data sensors and
collectors, the back-end will be customised to incorporate a large variety
of different information sources. It should also be noted that the system
is designed to work within a multi-jurisdictional environment such that the
Transport Management Center (TMC) will serve primarily as a data exchange
and collaboration center. |
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| Q10. |
Where is this system being used other than DBKL? |
| A10. |
This system (ITIS) is being customised specifically to meet local
project requirements. On the surface, however, you will find many
operational similarities with systems implemented in Singapore (EMAS),
Sydney, Perth, and many major cities worldwide (almost every major city in
the United States, Europe, Japan). |
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| Q11. |
What is the ITIS portal all about? |
| A11. |
The ITIS portal disseminates ITIS traffic advice via the Internet through its easy-to-use services such as Route Planner, Driving Tips and Public Transport. |
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| Q12. |
Do I need to sign up to use this service? |
| A12. |
No, you don't need to sign up to use this service. You can visit the ITIS portal to get most current Klang Valley traffic information via the Internet. |
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| Q13. |
Do I have to pay for this service? |
| A13. |
No, this service is free for all. |
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| Q14. |
How do I contact the ITIS team? |
| A14. |
You can contact the ITIS team using this Contact Us form. |
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PROBE VEHICLES |
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| Q15. |
What are these vehicles? |
| A15. |
The Integrated Transport Information System manages
a wide array of equipment (cameras, detectors, variable message
signboards, communication cabinets, etc) on the roadside. These
require regular long term maintenance.
DBKL has recently commissioned ten (10) maintenance vehicles
for the use of the TMC. In configuring these maintenance
vehicles, we also seek to eventually expand the functions
of these vehicles and the services that the TMC offers to
include the following:
 Assist
the Directorate in traffic management.
Protection
of stalled vehicles on roadways.
Towing
or clearance of stalled vehicles to road shoulders and
emergency lanes.
Surveillance
patrols for DBKL equipment.
Greater
visibility for ITIS.
DBKL has also recently commissioned two (2) vehicles to
provide mobile surveillance. These 2 vehicles are equipped
with rapid deployment camera systems that would enable the
TMC to have additional CCTV coverage during events at sites
where the existing camera coverages are either not available
or limited.
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| Q16. |
What are the main functions for these (TMC)
vehicles? |
| A16. |
For the time being the ten (10) maintenance vehicles
would be used primarily for maintenance purposes, for surveillance
patrols as well as in the assistance of traffic management during
incidents or events.
However, we intend to eventually use these same vehicles
to assist in the management of incidents that cause traffic
disruption to the city’s roadways. These services would
be progressively added to the functions of ITIS in due course.
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| Q17. |
Will its functions overlap with those of
SMART, PDRM, Directorate? Will it be a stand alone unit? What
are the differences then in this team functions in relation
to the mentioned units? |
| A17. |
The TMC vehicles will complement the existing first
response services by SMART, PDRM, the Directorate and other relevant
agencies. However, more specifically, the TMC vehicles and personnel
would be trained specifically in the area of traffic management
and the road safety.
The primary job for the TMC team will be to establish a
protective traffic management cordon around a roadway incident
such that the other first response teams would be able to
carry out their work safely and effectively.
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| Q18. |
What was the cost to set up this unit? |
| A18. |
The basic cost for the procurement is about RM
70,000 for the Ford XLT and about RM 60,000 for the Ford Econovans.
The cost excludes outfitting and accessories. |
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| Q19. |
Will the functions of the vehicle impedes
the police work? |
| A19. |
No. We have observed that during incidents or
traffic accidents, the PDRM has a difficult and dangerous job
of managing traffic flow and lane closure. Their personnel
are not sufficiently protected against secondary accidents.
In is our intent that the TMC vehicles would greatly the
PDRM’s efforts and furthermore enhance their level
of protection and safety, and in particular, against secondary
accidents.
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| Q20. |
In view of the current traffic situation,
and heavy traffic likely to be encountered, why was there no
plan to include motorcycles? |
| A20. |
Our Directorate is already well equipped and
is mobile via their motorcycle fleet. However, for traffic
management, specifically lane closure and in the establishment
of a protective cordon, we require more visible vehicles (strobe
lights) that can also carry a larger set of traffic management
equipment (cones, signs, etc).
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| Q21. |
Will the services be free? |
| A21. |
At this point in time, as we establish a firm operating
experience, there is no intent to charge for such services. DBKL’s
larger goal here is the safety and security of our road users. |
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| Q22. |
Will the services provided by this team
made available 24 hours? |
| A22. |
We are training more skilled staff to manage these
vehicles and to provide the expected incident management services.
It is our long term intent to slowly move towards 24 x 7 operations
once we have established sufficient staff resources with the
correct skillsets. |
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| Q23. |
Are the members qualified to administer
1st aid? |
| A23. |
Our staff will be trained in first aid. However,
we wish to amplify that the primary intent is to provide a traffic
management cordon, to assist in traffic management and to carry
out minor towing to roadside. The TMC team is not configured
to replace the paramedics and other services by first responders
(e.g. BOMBA, PDRM, Ambulance etc). |
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| Q24. |
What kind of response time can be expected
from this team? |
| A24. |
We do not yet have a firm benchmark as our staff
are still being trained. Obviously whatever benchmark we establish
will to be improved over time. |
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| Q25. |
Will there be a hotline that will allow
the public to call in? |
| A25. |
The TMC manages a call center. The number is 03-8947-4002. |
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| Q26. |
Will this unit be able to tow away vehicles? |
| A26. |
Yes. The vehicles are equipped to carry out (short)
towing of vehicles to road shoulders or emergency lanes. This
is to ensure that the impacted lanes can be cleared as quickly
as possible so that normal traffic flow can resume.
It is not our intent to provide towing services per se.
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| Q27. |
If there was a distress call, (breakdown
of vehicle), will this vehicle go out and assist the caller
or victim? |
| A27. |
We wish to amplify that these vehicles are intended
primarily to respond to incidents that affect the efficiency
of our limited roadway systems. This is part of the long term
ITIS’ larger effort to optimize the capacity of the road
network through improved delivery of real time traffic information,
network planning and active clearance of blockages.
Notwithstanding, wherever possible, our staff will respond
in any meaningful way to provide assistance and attendance.
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| Q28. |
How about fatalities? Are the members being
trained to assist? |
| A28. |
The primary job for the TMC team is to establish
a protective traffic management cordon around a roadway incident
such that the other first response teams such as BOMBA, PDRM
Ambulance etc would be able to carry out their work safely and
effectively. |
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| Q29. |
Will these vehicles be used for enforcement
purposes? |
| A29. |
No. There is no intent to use these vehicles for
enforcement at this current time. The vehicles are staffed mainly
by TMC personnel and not Directorate officers. |
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